Return & Refund policyFirst off, let us start by saying customer experience and happiness is one of our primary missions at Fan Made Fits. We hope we can make your support experience as hassle-free as possible.
Requesting a RefundIn the case that you are not 100% satisfied with your order, you may contact us for a refund. Please contact us via our support page in order to request for a refund or return.You can request a return/refund within 14 days of your delivery date.In order to return an item for a full refund, the item must be in an almost new and unworn condition.In most cases, we ask the customer to pay for the cost of shipping of your return. If you receive a refund, the cost of shipping will be deducted from your refund.When can I expect to receive my refund?If your refund request was approved after speaking with support, you should see the refund processed by your bank or credit card company within 3-5 business days.If you still have not received your refund yet past this timeframe, please contact us again and we will help to figure out the situation.We’ve seen some rare instances of a refund taking up to 14 days to process.Return Shipping and ProcedureBefore returning your product, please contact us for detailed instructions.Because every customer scenario is different, each case may require different return instructions.Exchanges (if applicable)If you need to exchange an item for a different size, please contact us and we will guide you through the exchange process.In the case that your item arrived defective or damaged, please contact us and we will send you a replacement right away.
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